Hewlett-Packard Co. (NYSE:HPQ) has begun to offer eBay, Inc.'s (NASDAQ:EBAY) PayPal electronic-payment service as an option for customers of its Home & Office store at www.hp.com. This is another example of, what I conside to be, the growing influence of electronic payment systems in this day and age of so much commerce being conducted via the Internet with no physical documents being used.In fact, I consider eBay's acquisition of PayPal in 2002 to be -- by far -- the most rousing success for the online auction company. Google, Inc.'s (NASDAQ:GOOG) recently launched Google Checkout service will have a hard time competing against such an entrenched competitor like PayPal, although Google's deep pockets may make Google Checkout more and more of a competitor as time goes on. With PayPal's rather-hefty fees, it needs a competitor badly. As always, having competition will reduce prices and force better innovation.
But now, PayPal is largely out in front of the electronic payments game, and this endorsement by HP proves that in a big way. I've always thought that most online major merchants could offer credit card acceptance along with checking account acceptance. That right there would comprise most of the payment methods consumers look for -- and there would be no middleman like PayPal to take a cut. But, consumers want as easy access as possible when "checking out," and with PayPal being so popular already, it's here to stay.











Reader Comments (Page 1 of 3)
10-26-2006 @ 9:48AM
realsigh said...
Brian long time no see! Quick question which payment option is cheaper from both consumer and merchant perspective Visa/Master Card vs PayPal?
10-26-2006 @ 10:14AM
Brian said...
Since merchant fees vary among CC vendors (for merchants) and PayPal transaction amounts (for merchants), that's not an easy question to answer, unfortunately. It's all gray, not black and white :-)
The consumer doesn't get charged anything, just the merchant, correct? If you're a merchant, speak up readers and let me know what you think of PayPal's fees compared to fees from standard credit card merchant account vendors.
10-26-2006 @ 10:33AM
Alex said...
I agree paypal offers a greater potential than the Leaning Tower of Pizza known as Ebay. However, when you compare most credit cards with Paypal, who offers the safer insurance for expensive items?
Also remember that 90% of ALL phising emails are 'affiliated' with Paypal.
Come on Google. Get your arse in gear!
10-26-2006 @ 11:22AM
Ann lambert said...
All electronic payments are service by a conduit example: First Data Corporation, not the issuing card company.
Consumer fees are incorporated in the interest payments on balances.
10-26-2006 @ 12:13PM
Helen said...
Paypal has done a fabulous job underpinning eBay this year. Especially now they have opened up their services to previously taboo areas (e.g. allowing users to fund internet gambling accounts via Paypal).
For relatively small online merchants Paypal is good value cost wise and, for buyers cost is no issue (it's free to use). That said, if buyers use a credit card to fund their Paypal account then they still pay any interest they incur on that card.
Alex is right to point out the reduction in safeguards you might have when paying via Paypal but users seem happy enough with the system so, as you say, Paypal looks set to stay even if/when core eBay payment traffic flattens off.
Despite the reservations I have about the core eBay business, Paypal is the one facet of the business I really admire.
10-26-2006 @ 12:14PM
realsigh said...
"However, when you compare most credit cards with Paypal, who offers the safer insurance for expensive items?"
Umm so what? The market is huge enough for everyone. All I know is PayPal grew 40% faster than any other payment method :)
See ya!
10-26-2006 @ 12:54PM
Gary E. Sattler said...
QUOTE:
In eBay's Q4 2005 filing with the SEC in the "PayPal Unaudited Supplemental Operating Data" section of the report. they stated PayPal has 96.2 million registered users but only 28.2 million active accounts....meaning there were 68 million INACTIVE users.
eBay's Q4 2005 report is available here:
http://investor.ebay.com/Edgar.cfm?DocType=Current&;Year
END QUOTE
10-26-2006 @ 12:55PM
Gary E. Sattler said...
QUOTE:
(October 2006)
Paypal recentley froze my account, we have been customers for 3years and never once had a single complaint against us, we are registered as a business and fully verified with a valid VAT number and are members of square trade on ebay.
We generate around £3000 / $5500 every week, then two months ago our account was frozen with over £8000 in it, paypal response of a added security measure didnt wash, we have communicated every day with them and they have asked for nothing at all, no verification of any sort they said once they were satisfied with there enquirys it would be resolved.
Two months on and they dont respond to our emails, and when we phone (if they answer) we get told to be patient.
I think watching your business self destruct overnight gives you the right to be annoyed.
Im taking instruction from my lawyer now although its very complicated.
END QUOTE
10-26-2006 @ 12:55PM
Gary E. Sattler said...
QUOTE:
Sometimes it takes a "Tragedy" to Reveal the "Truth!" Although has any Seller asked, "Why So Many Tragedies?" If GM had a defect in one of their lines, where it was causing personal injury to others, how may injuries would it take, before action was initiated? Before someone actually stepped in, did a Full Investigation, and Levied Restitution, Stiff Fines, and a Complete Overhaul of how the company conducted business. Is there a certain number of injuries, that would need to be recorded, before the wheels of justice, were placed in motion?
I dare say that in this fictitious parallel, either GM or the Legal System, would act swiftly, if such an occurrence were to take place.The amount of injuries already suffered by the Victims of Paypal far exceed, the small amount of injuries that any company or the DOJ would blindly choose to ignore, especially for this long. Action would be taken, at some point along the line, and it wouldn't take years for justice to step in, and take the matter seriously. In the case of a major company like GM this is quite true. Why is it that with eBay/Paypal, this does not apply?
Physical Injuries are quite serious. Is Financial Injury any less serious? How many Sellers can afford great losses? For that matter, can any seller afford to incur losses in a struggling economy. Even if the economy was vibrant, should any seller have to put up with this? Who pays for all of this? Its really quite simple, "You Do!" Paypal/eBay, one in the same, has enough money, "Your Money" to do what ever they damn please, ironically with little consequence. You are merely a pawn in their corporate game, with absolutely "No Protection" from either eBay or Paypal, or the Department of Justice.
An Example: You can look at the Racketeers from Capones Day and if you do a little research, you find out very quickly that public officials were paid off and paid well, for "Silence!" The Sound of Silence is also very much alive and well, in the on going saga of eBay/Paypal's relentless trail of victims, left behind by these corporations. Thousands upon Thousands of Victims, not the small number that I referred too, early on in regards to my Fictitious GM example.
Yet nothing changes, expect the number of complaints against these company's, which mounts daily. For those of you who are new at the eBay Game, this is not a problem that arose last week, last month, or last year. This Tragedy has been going on for "YEARS!" That fact is just as shocking to me today, as it was, when I was a Powerseller on eBay.
And until the Sellers Shut Down eBay's Site, and the Sellers and Websites Refuse to except Paypal on the Internet, you will continue to be a Victim of these two corporations, and you will indeed have plenty of company. If it hasn't happened to you yet, you can be assured, that in time, you will get your turn at being screwed over. That's a Given!!! The sellers have always had it within their power to Stop the Madness! I fail to understand, after years of personally, fighting against both eBay and Paypal, why the Sellers continue to just "Let it Happen!"
END QUOTE
10-26-2006 @ 12:56PM
Gary E. Sattler said...
From a person who claims to be a current Paypal employee...
QUOTE:
FYI PayPal is going to be converting its omaha call center to a strictly fraud / resolutions center. They have not formally announced it all of its employees to avoid people panicing about their jobs. Within the next few month all of the memberservice reps will be either layed off or forced to go to departments like resolutions or fraud. The big announcement thats coming is that PP has opened a call center in india. We dont know how large the layoff might be but people are getting worried about their jobs. Here is a link to the company that is handling all the hiring for this new call center. http://www.eperformax.com/jobopenings_paypal.htm So soon the next time you call for help with your PP acct your going to be talking to someone half way around the world that probably speaks poor english. PP has also opened a vancouver Canada call center about 2 - 3 months ago to help with the load.
END QUOTE
10-26-2006 @ 12:56PM
Ann lambert said...
Pay pal is 2.25% cheaper per transaction merchant
5.5% cheaper for consumer.
10-26-2006 @ 12:57PM
Gary E. Sattler said...
This person claims to be a current Paypal employee...
QUOTE:
THIS IS JUST SO CUTE. BOY, I WISH WE COULD TALK ABOUT UPS OR PACKAGE FOUL UPS OR SOMETHING...ANYHTHING BUT OUTSOURCING...DOES ANYONE ELSE REALIZE THAT WHEN YOU OUTSOURCE AN AMERICAN FINANCIAL COMPANY TO A FOREIGN COUNTRY, THE RULES CHANGE? HOW ARE THE EMPLOYEES BONDED? WHAT IS THE SECURITY? AND, IF YOU WANTED TO BLOW UP A BUILDING IN THE U.S., BECAUSE YOUR DADDY HAD HIS OPIUM FIELDS SHUT DOWN BY THE U.S., THINK YOU MIGHT BE WILLING TO WORK IN A U.S. FINANCIAL CENTER AND SEND STOLEN IDENTITIES TO YOUR COUSIN AHMED IN NEW YORK? WELL, THEY DO. LONG STORY, BUT I KNOW! SMART PEOPLE, THESE U.S. CORPORATIONS--PUT YOUR FINANCIAL CENTERS IN POVERTY CENTERS, AND HOPE NOBODY STEALS! ANYWAY, IN MY BOOK, RE:CUSTOMER SERVICE, IT ADVISES CLIENTS TO JUST CALL AGAIN, IF THEY GET A CUSTOMER SERVICE REPRESENTATIVE WHO CANNOT COMMUNICATE VERBALLY, OR ASK FOR THE PHONE NUMBER OF A U.S. LOCATION. BY THE WAY, COLLECTORS CAN LEGALLY USE FICTICIOUS NAMES, SO IF IT SOUNDS LIKE INDIA/PAKISTAN, AL QUEDA'S FRIENDLY NEIGHBORHOOD, IT IS MORE LIKELY MUSTAFA AND SUNAKA THAN MARTIN OR SUE. LOL (AS I CRY AT OUR INTERNATIONAL STUPIDITY!)
END QUOTE
10-26-2006 @ 1:08PM
Gary E. Sattler said...
Paypal has a direct condiut into the bank accounts of millions of Americans. Paypal ignores court oders issued against it. Paypal fezzes assests without inquiry... even the IRS doesn't do that.
WAKE UP AMERICA... YOU ARE BEING SET UP FOR FINANCIAL ASSAULT!!!
10-26-2006 @ 3:34PM
realsigh said...
LOL Gary has resurrected! Run Gary Run. Gary for President!
"PayPal has 96.2 million registered users but only 28.2 million active accounts....meaning there were 68 million INACTIVE users"
Ummmm Gary you know that all the other Internet Retailers and Portals have the same register vs active metrics? Doh!
Lemme put it in perspective for you Gary in very simple easily digestable bits...the power of PayPal
- 28.2 million active accounts is the size of the population of Canada.
- represents 10% of the population of the US
- PayPal has reached up to 52% of Bank of America consumer base of 50 million with the fraction of overhead cost and operating in 103 countries
Run Gary Run or should I say keep on dribbling? LOL
10-26-2006 @ 3:45PM
realsigh said...
Alex, Helen, Dimes, Mike, Michelle,Texas, Gary look look zoom zoom zoom. Must be PayPal growth expectations?
http://finance.aol.com/quotes/ebay-nc/ebay/nas/charts
Let see now ...if I purchase at 24 and sell at 32 thats an $8 or 33% gain. Now I bought 42,000 ebay shares. Let's say I cash out half - 21,000 shares.
Holy Jumpin Jesus $168 K. Not too shabby for 3 months of work eh?
So sorry you didn't join the ride. Bye bye LOL
10-26-2006 @ 4:36PM
Michele said...
Ha, You rang???
You might be able to sit back and defend your precious eBay, but please don't even go there with Paypal, sigh/realsigh...
Do your research before you tell people "So what?"... And then come back, alrighty?
Wait, you have stock in Paypal you say??
Oh, now I get it... ROFL
Paypal, in theory, is incredible, and yes, much less than a merchant account... However, your information is just not safe with them... So, when looking at the fraud aspect, I wonder if you are really saving?
I agree with Alex, "Google, let's get it together!"
10-26-2006 @ 5:40PM
Sarah Trent said...
So who let the Paypal troll (sorry, employee) in? And does this mean that HP will be up to their eyeballs in chargebacks and Item Not Received disputes before too long? lmao...
10-26-2006 @ 9:10PM
Michele said...
Hey, I was just referring your alter ego, Ann...
And, if you didn't catch my comment and I have to spell it out for you, Mr Space Cadet: I was being sarcastic...
Hey, you called me out... I've been staying away from your rude and incessant commenting, because, you really have nothing of value to say, nor do you lend much credence to your cause...
But, then again, most narcissists don't give much in the way of value to anyone but themselves, so I suppose I'm wasting my breath...
Don't crash on your inflated highway!!!
10-27-2006 @ 2:07AM
Gary E. Sattler said...
Paypal freezes assests without review, even the IRS can't do that.
Reference the Fair Credit Reporting Act.
TRIPLE the actual damages are awarded for cases of illegal collection practice!!!
Oh, and here are some other interesting tidbits:
Some awesome articles for HiBidder we just had to share,
http://www.associatedcontent.com/article/63869/the_ebay_alternative_hibidder.html?post=truecomment
http://www.ecommerce-guide.com/essentials/ebay/article.php/3637811
http://auctionbytes.com/cab/abu/y206/m10/abu0176/s07
I'm still working on a proposal guys... Keep the ideas coming...
..
U
10-27-2006 @ 7:15AM
Fruit Helmet Cat said...
Hi Brian, I think that H-P is going to be such a large client for Paypal that they will, naturally, get a different level of service & access. They won't run into the same protection gaps that I do. As an example if an int'l customer wants to commit fraud, they file a claim that the item never arrived. I can't track Int'l delivery and because of that, I have to give back the money and also lose my merchandise. For me, I accept paypal payments because that is the only choice and by not offering it I am disadvantaged. At the same time, I'm lazy. I don't want to write a check and definitely don't want to lick a stamp. Overall, I like the protection I get with my credit card. Regulated differently.